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Welcome to our terms and conditions for use. These Terms and Conditions apply to the use of this website at thefabulousfleececompany.co.uk. By accessing the website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use this website.

The website is operated by : The Fabulous Fleece Company Ltd, a company registered in England and Wales, whose registered office is at The Wilderness, Loddon Road, Broome, Bungay, Suffolk, NR35 2RJ . Our company registration number isĀ 07872872. Our trading address is 72 Flordon Hall Cottages, Flordon Road, Flordon, Norfolk, NR15 1RT.

1. INTRODUCTION

1.1 You will be able to access areas of this Website without registering your details with us.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

1.3 If you have any concerns about material on our site, please contact us by email at ruby@thefabulousfleececompany.co.uk

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process or on the telephone with us directly. As part of our online checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 If your payment is by cheque or bank transfer then goods will not be despatched until the payment is cleared.

2.4 We may refuse in our discretion to accept an order:

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

3. PRICING

3.1 We do not currently charge VAT.

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

4. DELIVERY

We aim to despatch UK Orders within one week of the purchase date.

4.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, or by email of the problem within 10 working days of the delivery of the goods in question.

4.3 If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address or by email of the problem within 10 days of our maximum delivery period of 7 days from the date on which you ordered the goods.

5. PRODUCT LIABILITY

5.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or email address of the problem within 10 working days of the delivery of the goods in question.

5.2 If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address or email address of the problem within 10 days of our maximum delivery period of 7 days from the date on which you ordered the goods.

5.3 If you notify a problem to us under this condition, our only obligation will be, at your option:

5.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3(c) above.

5.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

5.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6. CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY - FOR CONSUMERS ONLY

6.1 This section applies to consumers only (and not to businesses or other organisations) who order goods

6.2 If you wish to cancel your order:

6.3 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

6.4 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason the these costs have not been paid by you) the costs of delivery to us.

6.5 The rights to return the goods to us as referred to in clause 6.3 will not apply in the following circumstances: - * in the event that the product has been used The provisions of this clause do not affect your statutory rights.

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